They might have fled.
I can’t withdraw from September to October. The customer told me it would recover in 15th this month. But today they are all missing.
Unable to Withdraw
The following is the original recommendation
客服失联疑似跑路
9~10月一直无法出金,客服反馈15日左右可恢复,今天客服已失联,疑似跑路。