They turned my balance into zero

On July 30, 2018, the customer service of Shanghai Chi Zinc Network Technology Co., Ltd. called me and provided me with an EA intelligent forex automatic trading software. That night, the customer service contacted me through QQ, and remotely helped me install the wiston trading software and their company's Wall Street Star V3.0 plugin. They opened a demo account for me. I tried it for a week. The profit of the virtual transaction is not bad, so the customer service invited me to open a real account. With the help of customer service, I opened a real account. The customer service asked me to deposit a minimum of $5,000. I did not agree, considering the security and stability of the transaction. The customer service agreed to let me deposit $3,000. I have been profitable a few days before the transaction. The customer service has always let me increase the funds, saying that the risk cannot be controlled. Later, I gradually added a total of 12,000 US dollars. I earned $4,000 during this period. In September, the customer service informed me that I would pay a guide fee of 6,000 RMB and guarantee that I have a profit of more than 35% per month. After I paid the fee, on the 5th of that month, my position was opened and the loss was 3.8 thousand. Starting from the 10th, my trade was stuck and I lost $4,000. The customer service staff then remotely assisted in the transaction. Until the 14th, my account balance is only over $300. In the middle of the way, I have been reminding the customer service staff to pay attention to the loss. The customer service staff said that when the market volatility ends, the money will be earned back. He also promised to wait until the end of the wave, their director will personally guide me to earn back the loss. However, on the evening of the 13th, my account lost only $700. He told me that this is because of the abnormal market, and they have no way. So they don't care about my account, I don't know how to deal with it myself. They promised me at the time, if I lost, I would subsidize me. Such a scam company! I have to expose them!