FPS-trade doesn’t allow to login the backstage withdraw the balance of 20,000 yuan

There is a problem with the platform system, it can't be operated normally. The platform promised me to let me withdraw the money in August. However, the platform can't be logged in now. The official website customer service personnel and the person in charge are out of touch. There is a lot of money in my balance, and there is no reply. There is no way to withdraw money. Screenshots were uploaded to their official website and the customer service QQ and the person’s ID card and WeChat screenshot