IDEAL gives no access to withdrawal

My name is Wu Xiujia. My account in IDEAL is 33001563. On May 16th, 2018, I deposited $6,289 and $6202, total of $12,491 into the account. After a period of operation, my balance is only $8,881. I am in a state of loss. On August 1st, 2018, I want to withdraw 8871 US dollars. The result is as shown in Figure 3. The amount of money being paid has been updated, but I have never received it. I contacted the online customer service ,while they have been repeating the sentence: We will help you as soon as possible, please be patient. They have been working for a year, and what is still being processed?The platform gives no access to withdrawal after I make a loss.What if the clients make profits? IDEAL maliciously invaded my personal legal principal. I asked the company to return 8881 US dollars to me as soon as possible, otherwise I will take legal weapons to defend my legitimate rights and interests.