Withdrawal of 24 days has not yet arrived

I applied money on April 19, but the money has not yet arrive. Today is May13, and it has been nearly a month. The platform said it would take T + 5 days for money to be credited to cards after May. But how can I make the next withdrawal when the April withdrawal hasn’t been dealt with (once per withdrawing request). So for the April withdrawal, more profits are just numbers. The company said it would be processed within a few weeks. But what is the difference between a few weeks and a few months, because the number is unknown. Ha ha.