It has been two months since the money was applied to withdraw from TigerWit, but it has not arrived with the system showing deducted

TigerWit’s official website: https://global.tigerwit.com/. The platform was introduced to me by a friend last year, but my friend withdrew money last year. I didn't think so much at the time! It is because my family urgently needs money that I want to withdraw money. This year, 3/5 (two) it has been two months since I applied for withdrawing money, but the request has not been under verification. While waiting for it, I wrote several letters to the customer service personnel(email: support@tigewit.com), but I did not get any reply. The official website customer service personnel are gone! I had to turn to the Internet. After searching the platform online, I found out that there was a problem with TigerWit. I wonder if someone encountered the same problem as me? At present, I can log in the platform’s back stage. The money applied to withdraw added up to more than 10,000 US dollars. TigerWit deducted this from the MT4 balance and the system displayed "debited". But it did not verify the request, which makes the money be stuck! MT4 can be logged in to trade, which indicates that the account has not been suspended.