MFIMFX gave cold shoulders to the clients’ problem

I used to be an agent and I introduced two clients to trade on the platform because I have nice sales relationship with MFIMFX. One is called Song Qun, and the other called Wu Wenjie. One deposited $5,000, and the other 8,000 dollars. They did not traded well and later asked the technical side to help with trading. But since MFIMFX’s server accepted the opening order but did not accept the closing order, which led to forced liquidations. Mobil has delayed the problem settlement from February. Later, the salesman told me that the company agreed to make up parts of the losses, but the platform postponed the problem to the end of the year. After the end of the year, the company began to shirk the responsibility to risk control department, letting me find the head of the Shanghai office. Later I went to the Mobil Shanghai office. The person in charge said to solve the problem. But the problem has been dragged on for more than 2 weeks and finally said that only 1000 credits were given, which can be given when they trade 100 lots. This platform solved the problem like that, can you be satisfied?