withdrawn application 6 month cannot get moeny back

I am a client of Shanghai shijia international foreign exchange platform, and I have applied for gold twice until October 31, 2018.Ask customer service, customer service always said to the superior department response, please wait patiently, but has not solved the problem.Ask boss: he promise to deal with at first, afterwards ignore it, the phone also does not answer, cheat investor.Why http://www.fxideaL.com platform in the transaction, is not to give customers moeny back?I have no choice but to turn to WIKIFX.