Can’t receive my withdrawal for 2 months.

At first I applied for a withdrawal in November, but I didn’t receive the money. They told me in middle December that they can’t let me withdraw for now and returned all the money back to MT4. In middle January the next year, the website said it is good to withdraw. Then I applied, but I didn’t receive the money for 2 months until now. The MT4 terminal says the money was not transferred but my balance was zero. I emailed them, but they gave me no reply.