The platform don’t clear the negative balance, and deducts my commission and rewards.

Alpari - it could have been done with one call at first. But it has been 20 days from January 3 to now. There is no progress and the service is really bad! ! ! ! ! !
1. After wearing a position, it is unreasonable to have a negative value in my balance. Given that, the company should first clear it and return it!
2, My order in the first hour of January 3 indeed remain lower liquidity. Before the market opened, my margin rate is still more than 800%. But when it opened, my account suffered a forced liquidation at the same time. They said I was their loyal client, but they treated them like this! ! My order was beyond the the safe rate
3. After the liquidation, the spread commission was refunded, but the money was also reduced by the negative value in the trading account. The platform should also compensate for it.
4, Commission in my 1248662 partner’s back stage is more than 189 US dollars, but on January 10, I only have 23.27 dollars in my personal account, which is too outrageous. it delayed to return the money to the account!
5, There are more than 3,690 US dollars in my trading account. The platform should be responsible for the liquidation and the negative value. Now they calculated with 60%. Your calculation formula is too far-fetched, my account held positions with more than 3690 US dollars. if there is no forced liquidation, as of noon on January 10, it has already begun to gain profits! How does the platform explain the problem and handle the compensation? ? ?
6 Now my trading account balance still remain the same, which is resulted from your behavior.