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FX1320050692
Within 1 year
I have been trading on the OEXN for over a year. During this time, I have consistently formulated my trading strategies strictly in accordance with the swap rates displayed on the platform over the long term—all trading decisions regarding my positions, holding periods, and profit-and-loss planning have been based on the swap costs displayed on the platform over the long term and actually settled. For over a year, OEXN has settled every holding fee normally in accordance with the swap rates it displayed, and all withdrawal requests during this period were approved without issue. The platform never issued any warnings or notifications to me regarding the swap rates. However, once my account recently began to generate profits, OEXN suddenly and unilaterally determined that the “swap rates were incorrect” and directly deducted a position fee of up to $14,343.26 from my MT4 account. What I find even more unacceptable is that this retroactive deduction covers an entire year’s worth of trading records. For over a year, the platform never informed me of any issues with the swap rates, yet when I began to make a profit, it dug up old records, made retroactive deductions, and overturned the settlement rules that had been in effect for the entire year. My primary demand is to cancel the $14,343.29 in swap fees that were unlawfully deducted from my account.

Original

本人在OEXN平台进行交易已超过一年时间。在这期间,一直严格依据平台长期展示的掉期利率来制定自己的交易策略——所有持仓的交易决策、持仓周期以及盈亏规划,均以平台长期展示且实际结算的掉期成本为基准。 一年多以来,OEXN平台按照其展示的掉期利率正常结算了每一笔库存费,期间出金审核也均顺利通过,平台从未就掉期利率问题向本人提出过任何警示或告知。 然而,当账户近期开始产生盈利后,OEXN平台突然单方面认定“掉期利率错误”,并直接在本人的MT4账户中扣除了高达14,343.26美元的库存费。 更令本人无法接受的是——这笔追溯扣除覆盖了长达一整年的交易记录。平台在长达一年多的时间里从未告知利率存在问题,却在投资者盈利之际翻旧账、追溯扣款,推翻了一整年已经执行的结算规则。 本人的核心诉求:撤销本次违规追溯扣除的14343.29美元库存费。

3h

Hong Kong

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