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Arbitrarily deducted swap fees and never addressed it

FX1320050692
Within 1 year
Unverified

Exposure

I have been trading on the OEXN platform for over a year, and have always formulated my trading strategy according to the swap rates displayed on the platform. All position trades, holding periods, and profit/loss planning were based on the swap costs that the platform has long displayed and actually settled. Now, after more than a year of trading, my account recently became profitable. The platform, citing erroneous swap rates, directly deducted a swap fee of $14,343.29 from my MT4 account. Prior to this deduction, all withdrawal reviews during the more than one year of trading had passed normally, and I was never informed of any error in the swap rates. Now they are overturning the settlement rules that have been in effect for a whole year, seriously harming traders' rights. My current demand is to revoke this retroactive deduction of the $14,343.29 swap fee.

Original

乱扣库存,一直不处理

本人在OEXN平台交易一年多了,一直按照平台展示掉期利率制定的交易策略,所有持仓的交易、持仓周期、盈亏规划,都是按照平台长期展示、实际结算的掉期成本制定。现在做了一年多了,最近账户盈利了,平台以掉期利率错误为由,直接在MT4账户扣除14343.29美元的库存费,在扣费发生前,交易一年多以来出金审核都正常通过,从未告知掉期利率错误,现在又要推翻一整年执行的结算规则,严重损害交易者权益。现诉求撤销本次违规追溯扣除的14343.29美元库存费。

42m

Hong Kong

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