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Unable to Withdraw Funds, Account Directly Frozen

FX3835064800
Within 1 year
Unverified

Exposure

To the Relevant Authorities, I am writing to file a formal complaint regarding my experience with the EC Markets platform, where I engaged in forex and gold trading. On the evening of December 12, 2025, I submitted a withdrawal request for 1,100 USDT. This withdrawal was never processed. Subsequently, on December 16, 2025, I received a notification from EC Markets claiming that my account had triggered their risk control protocols. I would like to state for the record that my activity on the platform was both minimal and compliant. My entire engagement spanned only five days, with daily sessions not exceeding one to two hours. I did not engage in any prohibited or irregular activities, and I am at a loss to understand the basis for their accusation. I responded to their email on the same day (December 16, 2025) to contest this claim and request a detailed explanation. The platform did not provide any substantive response. Instead, they proceeded to fully suspend my account, which I can no longer access. The total principal funds I deposited amount to approximately 900 USDT. As of today, December 25, 2025, EC Markets has failed to provide any further communication, resolution, or justification for their actions. I respectfully urge your office to investigate this matter and review the conduct of EC Markets. I seek a clear explanation, the restoration of my account access, and the processing of my rightful withdrawal.

Original

无法出金,直接冻结账号

各位领导: 本人在EC markets平台投资外汇黄金,在2025年12月12日晚上申请出金1100U,一直没有出金,于12月16日收到EC markets平台给我发的邮件,说我触发风控行为,但是本人在EC markets平台总共就玩了5天,每天玩的时间就一两个小时,并没有违规行为,我不知道为什么说我违规,本人于2025年12月16日回复邮件并说明了情况,但是平台未给任何答复,并把本人账号全部冻结,已经登录不进去,本人本金充值有900U左右,今天市2025年12月25日,EC markets并未给本人任何答复,望各位领导核实,审查

2025-12-25

Hong Kong

Unable to Withdraw

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