On November 10, 2024, I received a withdrawal of 8484 RMB into my account. However, the account that transferred the money to me is suspected of being involved in fraud. Consequently, my own bank card was frozen by criminal investigators, who indicated that 7400 RMB of this amount was related to funds belonging to a victim of fraud. I have been in continuous communication with the platform's customer service since then, but still unclear about the progress of the situation. Today, January 2, 2025, I tried to log into the official website and found that I could not log in. Below are the images from our communications and the document provided by criminal investigation. Images of my frozen bank card and the criminal investigation document have also been sent to customer service, but there has been no progress. I hope the platform handles this promptly!