I deposited $995 USD into my Tickmill account using cryptocurrency on January 21, 2024, but the funds never arrived. I was later informed that there was an error in the choice of payment channel. After multiple contacts with customer service, their response was that the payment provider attempted but failed to retrieve the funds. However, upon investigation through public channels, it was discovered that these funds, along with another $15,000 USD from other customers, had been transferred out in batches by the payment provider on April 26.