Rayz's general manager spoke up and explained what was happening at the Japanese branch. Our Japanese branch is no longer supported or authorized! Consultant Nakamura had been deceiving me all along. Rayz promised to help and resolve the affected customers of its Japanese branch. I complied with insurance and identification requirements. The support team assured me that I would receive confirmation of my withdrawal within 48 hours at the latest. I am sure of this. If I don't receive the money, I will expose them! -A.