I can't withdraw money and can't even log in.

When I processed the withdrawal, the money was not deposited even after the promised 48 hours, so I contacted the support center. When I checked, the money was not deposited even though I had to wait another day because the processing was delayed. When we inquired again, unauthorized access was confirmed, so the account was frozen to preserve funds. I was asked to pay 2 million yen as a deposit to lift the freeze, and no idiot would pay that to someone who can't keep their promises! I quickly verified my identity and asked for a withdrawal, but I was ignored. I sent an inquiry email from the homepage, but it was not received at all. In the end, I was unable to log in and even lost contact. The amount of damage was 2.2 million yen.