No withdrawals have been received since 2024

Withdrawals from 2024 to now have not arrived. When I consulted customer service, they said they had been submitted to a currency agent for processing. In the past, it took about 5 working days to arrive in the account. Since the withdrawal of the current period in December 2023, it took almost a month to arrive, but it has not arrived since 2024. At first, it was said to be a regulatory issue, and money agents were restricted in transfers. They said 3 It returned to normal in the month, but now it's starting again in April and it hasn't been resolved yet.