I can't withdraw money and the broker tells me I'm breaking the rules.

Ok, evidence added. Please approve. I made a withdrawal and then the broker contacted me saying I broke the rules. The person who brought the promotion to correct me was IB and the GrandcapitalBKK admin and told me the conditions. Just 6 points with a message that if you deposit 1000$ or more, you don't have to make a lot, and didn't tell me any rules other than that. I followed everything but today I made a withdrawal but it was rejected by the broker.