The price adjustment exchange luquidated the account

On April 17, 2023, when the European trading session opened at 2:00 p.m., the Louis Vuitton stock code had a virtual price gap from 890 to 8900, causing my account to be liquidated and a huge negative amount. I have contacted HonorFX's customer support department at 1900292920 many times but the answer is still: \'There are no signs of error, let me inform you when I have the results. We will contact you again\' ', "Market error" but that day I checked and there was absolutely no stock unit or exchange that had that error. After that, a few times when I called, they directly hung up. In addition, I have sent many emails to the Platform: support@honorfx.com, support.vietnam@honorfx.com, but not a single email has responded.