I can't withdraw money. My account was frozen without permission.

I was told that I would be able to withdraw money within 24 hours after completing the withdrawal procedure, but even after 24 hours, I didn't hear anything, the automatic purchase of crude oil started, and I was unable to go to work because the review failed. When I tried again, it said I couldn't withdraw money because the transaction was in progress. I would like to withdraw the minimum amount I have invested.