The exchange staff deliberately did not allow money to be withdrawn and caused difficulties.

I was solicited by this group to join the exchange from January 8, 2024 with a capital of $2,040, with the intention of receiving dividends from the stock code DEQ, but when the dividend was distributed, the exchange incorrectly calculated the closing price and the order entry price. so my dividends were deducted. Luckily I closed quickly or my account would go negative. Then I called the support staff, Lam Nhat, and it couldn't be resolved. I had to regret losing money because the floor was dirty. From then on until January 30, 2024, I made a profit and principal transaction of $3621.19. I placed a withdrawal order of $3620.65 from 10:00 pm on January 30, 2024, until February 2, 2024 I still have not received the money back to my account. After talking with support person Lam Nhat, he told me to call the floor to ask. Then someone called me at: 0598400723 and said that the withdrawal transaction was slow due to going through some withdrawal gate and the fee was very high, up to 40%, so they told me to follow their method to withdraw without any fees. This person told me to buy and sell 0.3 lots of COTTON code. After 15 minutes, these 2 orders will be cleared. I still didn't trust it so I didn't follow through and called the support hotline number: 1900252238 to verify if the floor staff was correct. The floor agent told me to check, then the next day they still didn't call back to confirm whether it was really someone from the floor or not. I called back the switchboard but couldn't get through. At that moment, the deposit and withdrawal support staff called me and urged me to enter 2 buy and sell orders of 0.3 lot code COTTON so they could help withdraw the money. Because I couldn't contact the operator to verify this employee, I had to accept the order as they said. After I entered the order, the status was negative $4,500, but now it's still hanging and I don't dare to cut it. After that, my support person told me that if you want to withdraw money, you have to deposit another $4,500 to balance the negative balance, then withdraw money. I found it very unreasonable and did not follow it.