Open an account in November 2023 and deposit money. The person in charge is Masaki Tsukamoto, ESMOND account opening manager. I applied for a withdrawal on January 19th and transferred 527,681 yen as operating expenses. I heard that I could withdraw money on February 1st and 2nd, so I went through the procedure, but I couldn't contact them. I tried to withdraw money from my ESMOND account, but it remained on hold. I want my money back as soon as possible.