No withdrawals (deposits)

The amount in my trading account will be made into an e-wallet and then withdrawn to my bank account as a deposit. I made two withdrawals from my trading account. A RAYZ representative told me that the money would be deposited into my account within 2 business days, but since it was the end of the year, when I asked about 2 business days after the new year, there was no response and I have not heard from them yet. The first of the two withdrawal operations has been paid, but the money has not been deposited into the specified bank account. The second withdrawal operation is pending. This is expected to be approved soon, so 10 days will pass. I also wrote an inquiry on the official website, but there was no response. This is a company designated by a common SNS operation group. Similarly, I have not heard from that group or the person in charge since the beginning of the year. I would like to get back at least the amount I deposited, but is there a solution?

The following is the original recommendation

出金（入金）されない

取引口座にある金額を一度Eウォレットにしてから、私の銀行口座に入金の流れで出金されます。取引口座から2回に分けて出金操作を行いました。口座へは2営業日以内で入金されるとRAYZ社の担当者が話していましたが、年末だった為、年明け後の2営業日を聞いた時点で返答なく未だに音信不通です。2回の出金操作のうち1回目は支払済となっていますが、指定した銀行口座への入金はされていません。2回目の出金操作は保留中となっています。こちら、間もなく承認される予定ですから、1０日は経ちます。公式サイトの問い合わせにも書きましたが、そちらも返答なしの状態。よくあるSNSでの運用グループから指定された会社です。そちらのグループ、担当者も同様に年明け以降音信不通となっています。せめて入金した分だけでも手元に戻ればと思っていますが、解決策ありますでしょうか。