Can't withdraw money

This is the second time that I have not been able to withdraw the approximately $10,600 remaining in my account. The first time was on November 9th when I was told that the system would not approve the withdrawal. The cause seems to be that I did not log in or make any transactions for about 10 days. When I asked what I should do, I was told that as long as I logged in and made transactions for 15 consecutive days, I would be fine. From the next day until December 10th, I logged in every day and traded on my own without any guidance. The condition should now be clear. I requested a withdrawal again. This time, they asked me to pay taxes and fees. Do I have to pay tax every time I withdraw money? When I asked what the tax rate was, that question disappeared and I was told that I couldn't come to work unless I paid a 5% tuition fee, and they wouldn't take care of the formalities. I've indeed been tutoring since November. I was told that I would receive 5% of the profits. However, I was told that I could not teach because my account balance was low. At that time, I had about $10,900 in my account. Mr. Ishibashi, who was guiding me, told me to contact him when my account balance reached $20,000. In other words, I was asked to make an additional deposit. I don't have that kind of money, so I couldn't make a deposit. I gave up on the instructions and went through the withdrawal process. What this company says changes every time. I think they don't want to withdraw money. By the way, I was told that the 5% instruction fee is 5% on total assets, not on profits.