XAU/USD opened sharply up and down on December 4. I didn't trade when it was going up, and I was short when it started to go down. Anyway, I only lost $2,000, so that’s what I lost. But when the market was rising, it kept falling, so I bought a few short positions. The market was also very strong. I made thousands of dollars and felt very at ease. Then I submitted a withdrawal, but it never came through. They sent me an email and told me that I had been arbitraging on their platform before so they would not allow me to withdraw money. I have never placed an order before, so I was told that I was making an arbitrage. They really know how to make up excuses. I sent an email saying I didn’t arbitrage. Then they said that they would not allow me to withdraw money if my order was not traded for more than 2 minutes. On their platform, the account manager didn’t tell me this rule when I opened an account. I haven't seen this provision anywhere on their platform. Now I am trying my best to not give them money. The rising market can reach dozens or hundreds of points at any time. I've made money and I'm still waiting to lose money? What a funny black platform.