Unable to withdraw

In the early morning of November 9, I suddenly couldn't place an order during the transaction. I went to ask the customer service, and the customer service told me, "I received a notice from the circulation dealer that positions are not accepted at the moment. You can close the position as soon as possible and apply for a full withdrawal." Then I withdrew the money and was told that I would have to wait 1-3 working days. They didn't want me to withdraw. The customer service was also irritating and the consultant couldn't be found. It felt like it was being delayed. They don't want me to withdraw money. Then it's the weekend and he can delay it even more.