After the withdrawal procedure, it is still under review and cannot be withdrawn.

I processed the withdrawal on October 17th, and half a month has passed since it was still under review. When I tried the procedure again, I was told that the procedure could not be completed because it was under review. I sent an email to the inquiry address on the homepage, but it returned to me as an unknown address. I have lost contact with the person in charge and I am unable to withdraw money.