Cannot withdraw money after making profit on OnePro

My account 5009901 has been trading for more than half a year, during which I made multiple deposits. At present, taking advantage of the market situation of the Palestinian-Israeli War, I have finally realized a profit withdrawal under the premise of losing money. I do not have high-frequency transactions, nor fast in and out, nor illegal transactions. However, after applying for a withdrawal on the platform, the account is deducted and the withdrawal is delayed. The account has not arrived yet. I learned about various rights protection channels and found that OnePro seemed to have a situation where customers could not withdraw money even if they made profits, so I came to protect my rights. If necessary, we will call the police and hand it over to the police, and report the matter to the account manager and relevant personnel of the previous company.