They don't approve my account

I have deposited money into my account. They have NOT ENTERED a BONUS. And when I want to withdraw my money without trading, they suggest that my account has not been approved. Even though I have sent all my documents for 15 days, there has still been no approval.

The following is the original recommendation

Hesabımı onaylamıyorlar /They don't approve my acc

Hesabıma para yatırdım BONUS GİRMEDİLER Ve işlem yapmadan Paramı geri çekmek istediğimde Hesabımı onaylanmadığını öne sürüyorlar 15 gündür bütün evraklarımı gönderdiğim halde hala onay gelmedi

I have deposited money into my account, THEY have NOT ENTERED a BONUS, And when I want to withdraw my money without making a transaction, they suggest that my account has not been approved, even though I have sent all my documents for 15 days, there has still been no approval