It took less than three hours to deposit money into mt5, and it was clearly found that the funds have been transferred successfully, which caused me a loss

The deposit did not arrive, and I still shirked it for three hours, saying that I would wait, which made me close to liquidation. I was short of this fund support. I told the customer service many times to ask them to advance to my mt5, but they refused. Obviously they have found my deposit certificate and received a deposit notification, but they have not been able to get into the account so far. This kind of situation caused my losses to be compensated, and I should advance the deposit to mt5, but I just refused. Please contact the dealer as soon as possible to let them advance my deposit to mt5 to save my life.