Need to pay more than 40,000 (US dollars) in taxes to withdraw

Withdrew 1.18 million NT dollars back and forth, and applied for withdrawal on August 7. The customer service responded that 1,299,870 NT dollars must be paid before the normal withdrawal. The customer service responded that taxes must be paid before August 16 in order to withdraw funds normally. Feeling cheated so seek help. Hope you can help me get my deposit back.