Withdrawing money. My bank card was frozen because they have not been withdrawing money

After receiving the account last month, my bank card was frozen by the police in another place. I transferred money to my friend and my friend's card was also frozen. My card is only bound to igold. I contacted the police by phone and said it was because of the money transfer account, and the money transfer account was also frozen. Later, I contacted igold many times, and it took them more than 20 days to lie to me that the transfer account was not frozen. Since they said that the payment account was not frozen, I asked to continue to withdraw funds and use the original payment account to make payments. If the original transfer account can transfer money, I will not look for them. They replied that the original transfer account cannot be transferred, and asked me to wait for the police to unfreeze it. What is the difference between a platform that does not guarantee customer funds and an unscrupulous platform?