Applied for a withdrawal on June 9, but haven't received it for more than a month

I registered an account 86014278 on this platform. Before the deposit, the platform told me that the withdrawal will take 1-2 days to arrive. After I made the deposit, I started to apply for withdrawal from June 9th. It took me a month to show that the withdrawal was approved, but it has not been received for 3 weeks. Every time I contact with the customer service, he always responds: Arrangement for payment, please pay attention to the balance. With such a big platform, does even my account balance: 37746, need to make up for a few weeks? Unable to withdraw money until now