Prospero is unable to withdraw

I am Liu Zhijian, opened a trading account with Prospero Markets in September 2022. The transaction has been normal until April 2023. But in early April, Prospero Markets said that my trading was illegal. I asked them to provide which orders were in violation and the reason for the violation, but they couldn't answer. Later, it promised to give all the funds, and I submitted the withdrawal. I thought it would go to the account smoothly, but who knew that Prospero Markets got stuck again. It dragged on for 3 months, and then backtracked, saying that I had run out of the principal before. The remaining funds were illegal profits, and all of them needed to be deducted. There are three accounts under my name, 10011248 made a profit of 30665.51, 10018412 made a profit of 745.09, and 10015661 lost 7902.71. A total of 30665.51+745.09-7902.71=23507.89 was deducted from the three accounts. Because there is only 20507.89 in the current account, it needs to be fully deducted. Prospero Markets treats customers with such a robber way. It is not a violation when customers loses money, but it is a violation when we make a profit. Does it really mean that customers can only lose money, not make money? What kind of integrity does such a platform provider have?