Unable to withdraw money

I opened a trading account in March this year. And deposit $3,000 to trade. During the period, if the account slippage is found to be serious, the withdrawal will be submitted. The official website states that the withdrawal takes one to three working days. It's been a week since I withdrew my money and it still hasn't arrived. Consult the official website customer service every time with a few perfunctory words mechanically. Emails don't get a reply either. The WeChat customer service even blocked me for no reason.