Operate from backstage

I started trading in 2019, and I have been holding long-term orders. This year, I started to deposit 30,000 US dollars to take long-term short-term US-Japan orders. On May 17, 2023, I saw that the margin level of the position was low, so I invested 2,000 US dollars to increase the margin level. , but the deposit has not been received, and the customer service has not been processed in the middle. Later, the deposit page will not jump to the deposit page. It was not until the afternoon of the 17th that all the positions held were liquidated. After that, the account was not received after contacting the customer service many times. I feel that the platform is in Backstage operation, and then contact the customer service manager to ask for some compensation but tell me to terminate the cooperation