IB supports scams

I just invested in this market, but when I met this floor's support, the support was not good, specifically giving orders against the trend, selling at low prices, buying at high prices, refusing to cut losses, leading to the situation. negative account, then instructions to top up, I also recharged but the account status was still negative, I contacted her and she said she had something to do with her account, and finally my account was burned, I contacted I didn't see her reply when I contacted her, I think a new exchange entering Vietnam to cooperate with such ibs is no different from a scam floor, hope everyone be careful