The application of withdrawal has been 4 months and still cannot withdraw. Delay by various reasons

On January 12, 2023, I applied for a deposit of $3125, and the customer service delayed it multiple times for various reasons. They said that the payment would be received immediately, but each time they delayed it, there were different reasons. Moreover, the customer service also asked and didn't know, and they didn't answer you directly. Now it's the end of April and it's said that it will be processed by the end of the month. It's May 10th now. Either the reason for the normal verification, or the customer service will ignore the person, or you can pretend to be crazy. Everyone has recognized this FVMKS company and it's a scammer company. Now I can't log in to my account and I can't get the money back. A criminal case has been reported to the police, and the economic investigation is currently under investigation. Regardless of the outcome, please keep your eyes open.