Tjhe platform does not process the withdrawal

I opened an EnclaveFX trading account on 2023/03/28, deposited 130 USD through USDT-TRC20 on 2023/03/28 (as shown in the picture), and deposited 370 USD through USDT-TRC20 on 2023/03/30 (as shown in the picture) ,2023/04/03 Withdrawal of 1150 USD via USDT-TRC20 (as shown in the attached picture), until today 2023/04/07 no withdrawal has been processed, no reply to the customer service (as shown in the attached picture), and the billing in the background is also No response (as attached)