The withdrawal on the platform shows that it has been processed but has not been received

I registered a trading account on the Tradefills platform on 2023/03/13 and deposited 129 USD through USDT-TRC20 (as shown in the picture), and then applied for a withdrawal of 113.96 USD through USDT-TRC20 on 2023/03/16 (as shown in the picture). 2023/03/17 My withdrawal application was approved, but I did not receive the money. I did not get any reply after I wrote to the customer service (as shown in the attached picture). On 2023/03/24, the platform closed my client background and could not log in ,2023/04/06TradeFills official website https://www.tradefills.com/ is no longer accessible and the customer service mailbox support@tradefills.com is also unable to receive letters