Inability to withdraw

I invested in this platform and i have been waiting for more than 10 days to get my money back and they don't answer me, i invested 200 dollars which is what they asked me for but i asked for a refund and they told me it would take 5 to 10 business days and it's been more than that time and the emails don't exist anymore and the number i put in the images they don't answer me and the time they answered me they ask me for personal information. please help me with the recovery of my money.

The following is the original recommendation

incapacidad de retiro

invertí en esta plataforma y llevo más de 10 días q espero se me devuelva y no me contestan , inverti 200 dólares que es lo que me pidieron pero solicite una devolución y me dijeron q era de 5 a 10 días hábiles y ya pasó más de ese tiempo y los correos no existen ya y el número que puse en las imágenes ya no me contestan y la vez que me contestaron me piden datos personales.
pido me ayuden con la recuperación de mi dinero de favor