Withdrawal application failed for four months and no reply

The official website announced that the withdrawal of funds during the holidays from the end of December to January needs manual review and cannot be withdrawn. I understand that, but my two withdrawal applications in February have not been processed. Although there was a reply when I sent an email to consult on February 1, it has been fully completed until now. There is no news or reply for a month and a half. I don’t know the reason. If I can tell the reason, even if I can only withdraw half of the balance of the account, I can accept it, but I am afraid that the platform will run away.