The broker issued an order to liquidate the account and cut the bonus

During the period of joining Zeno exchange, my account generated interest. Due to the nature of my work, I need to withdraw all funds to pay. I require the broker to withdraw 15k (zeno's account balance exceeds 15k). That night, there was a strange order (XPTUSD) in my account. The number of hands was very high. I didn't know what kind of order it was (I never knew it in the trading history). This made my account further negative, but the bonus still exceeded 3k, The next day, the broker cut my bonus by more than 3k (although the bonus test account can still be ordered), making the account return to zero... I sent a message to the support staff, but it was not resolved... Now I know this wiki, and hope someone can help me deal with the unreasonable capital loss