Hi CDG!

Me: Nguyen Thi Xuan Lan, customer number CU33135, MT4: 862384, email: nguyenthixuanlantv@yahoo.com. I have deposited money into my MT4 account since September 12, 2022 with a total amount of $14,100. On December 15, 2022, I bought 3,000 shares of Volkswagen AG VZO O.N to receive dividends on December 19, 2022, but on that day, CDG did not pay me Volkswagen dividends (while all exchanges did not pay me dividends). All over the world pay Volkswagen dividends on the morning of December 19, 2022. At 15:00 on December 19, 2022, the European session opened, and Volkswagen shares dropped dramatically, causing my account liquated with a balance of $31,172. Then at 10:00 pm on December 19, 2022, CDG emailed me and informed me that Volkswagen would pay dividends on January 9, 2023. I look forward every day to receive dividend, but on 13/1/2023 CDG only pay me $22,800 (while my dividend is $61,000) for Volkswagen dividend, far not enough to cover the negative balance, now my account is negative $8.372. So I ask CDG to double check and pay in full (about $61,000) of Volkswagen dividends to me, so that I can continue to invest and earn profits. CDG has held my dividend from December 19, 2022 to now for more than 1 month. I am very worried and miserable. Thanks ! I emailed CDG many times, but no reply ! The support person in Vietnam is Tran Chi Bao. I called Bao and he didn't answer the phone and texted and didn't reply. Vietnam, January 26, 2023