When placing a withdrawal order, the exchange lock the account

After 20 days of trading with an amount of 10k, I placed a withdrawal order, the exchange locked the account, then there was a support call where I violated the terms of the exchange, so I had to follow the floor's request to open the account. Then support is forced to buy stocks in large quantities and hold them for 10 days. When I see an order going against the trend, I execute a friend order to balance the account to avoid danger to Tk. then support said it was wrong to do so. only for buy orders and not for any more orders. and continue to lock my Tk. Meanwhile, I contacted the hotline of the floor and sent Mail l no reply. I spent having to keep contacting support to open Tk and had to do so again leading to my Th being burned.