Unable to withdraw

I started to apply for withdrawal at the end of the year, but I have not allowed it for various reasons. The system is busy at the end of the year, and they have to review the tax declaration for the withdrawal at the end of the year. After the Gregorian calendar year, they said they would prepare a tax insurance policy and never gave it. My friend directly froze it. account up. Said that you need to pay 2 million yen to unfreeze