does not pay dividends to investors

I have invested in Basel Market since December 2, 2022 with an initial capital of 6k$. If mt5 transaction is 1027380, after half a month, I can see that the deposit and withdrawal are ok in the morning. Seems reputable until 12/14 pm to add another 20k to buy VOW stock because it pays a high dividend of 19.6eu. But on the date of dividend payment on December 19, I still couldn't see the dividend, so I contacted the exchange via Mail, did not reply through a few IB banjs, and said it was late even though other exchanges paid dividends. When I opened the session because of the orders I placed, the orders were closed because of the price gap. During that session, I always asked about dividends, the exchange took the reason that I had not received the dividend, so I cut it so I didn't pay anymore. In the following days, I sent Mail on the floor many times with no reply. So far (December 21) I have not received a reply from the floor regarding the dividend issue. I write these words hoping the online community will help me get my dividends back?