Unstable software operation leads to losses

I originally made money to close the position today, but I didn’t know that the function of closing the position was invalid, so I immediately called the service number ☎Because I rarely use the manual phone to close the position, so I checked the phone password and couldn’t close the position, and then transferred eight other calls for me, and some said no He is in charge, and some say he only handles stocks and futures, throwing me around for more than an hour before calling me to reset my password, which is frighteningly efficient. I have used this software for more than a year and it frequently breaks down. In addition, setting the chase point before placing an order will not automatically close the position. Call ☎4001201080 to complain: How to deal with making money and losing money due to software failure? Will you compensate me? The reply I got: I The company has checked the software and there is no problem! Yongfeng's software and customer service levels are really not good.