Unable to withdraw

I submitted two withdrawal applications on November 19th and 24th, 2022, but it has been half a month since December 15th, 2022, and I have not been approved for withdrawal. During this period, I sent a lot of money to their platform The email and the website letter are all the same reply. They will deal with it as soon as possible, but there has been no result. The account manager has been replying to the platform for half a month. It will be processed by December 2 at the latest, and the withdrawal will be done normally, but until now there is still no result. Please help me to make a withdrawal. Thank you